Save Time Training & Onboarding
Standardized job training means you spend less time onboarding and field-training.
Time Saved: ~8–15 hours per month
Annual Time Saved: ~100–180 hours
Service Pro Residential Role-Based Job Training Tied to Operations
All programs listed below are included in the Residential Growth Club for only $89.95/month, featuring 24/7 access and weekly live support.
Prefer a single track? Individual programs offer 12 months of access with the same dedicated weekly support.
Explore the training tracks below to view job descriptions, tools, and essential documents.
General Manager $695
This role is accountable for leading business growth and profitability through effective planning, policy development, and performance management. The position ensures corporate objectives are translated into actionable strategies and executed consistently by managers and staff to achieve sustainable operational and financial results.
Marketing Manager $695
This role is responsible for developing and executing lead-generation and customer retention strategies across all lines of business. The position focuses on aligning marketing efforts with sales and direct customer contact channels to drive sustainable growth and long-term customer relationships.
Sales Manager $695
This role is responsible for managing all residential sales activities and customer relationships. The position focuses on executing the company’s sales and marketing strategy through direct customer engagement, coordinated sales support, and effective collaboration with trade partners to drive growth and customer satisfaction.
Service Manager $695
This course prepares participants to lead service operations by implementing service department plans, policies, and procedures that ensure profitable growth, consistent delivery, and fulfillment of maintenance, repair, and replacement obligations. Participants learn to manage teams and processes to achieve strong customer satisfaction and financial performance.
Comfort Advisor/Selling Tech $495
This position focuses on executing the company’s standardized sales call handling process through direct customer engagement and coordinated sales support. In addition, this role is accountable for accurately assessing customer needs, developing system replacement solutions, preparing estimates, establishing pricing, and presenting professional proposals that align with company standards, customer expectations, and regulatory requirements.
Dispatcher/Customer Care Manager $495
This position is responsible for maintaining the service technicians’ daily schedules, dispatching the technicians, and providing clear, concise communication with department managers, employees, and company customers, including keeping customers apprised of the company schedule and requested arrival lead times. As service calls are completed, scheduling return trips with customers once parts are in, and keeping the customer database up to date with current information.
Selling/Lead Technician, Plumber or Electrician $495
This position is responsible for delivering and supporting field labor tasking procedures to execute planned service inspections, repair services, and equipment installations, and for providing emergency service response coverage per Company and customer safety policies and procedures, as well as established work tasking procedures.
In addition, this position is responsible for supporting assigned technicians in delivering field labor tasking procedures.
This position is responsible for estimating, pricing, quoting, selling, and booking sold job equipment installations.
Technician, Plumber or Electrician $495
This position is responsible for delivering field labor tasking procedures to execute planned service inspections, repair services, and equipment installations, providing emergency service response coverage per Company safety policies and procedures, and establishing repair and maintenance work tasking procedures.
Installation/Construction Manager $695
This position is responsible for the transition for residential installations from the sales phase through the installation phase with the client, including verifying the installation scope of work, verification of equipment & material lists, permits processing, rebate processing, procuring equipment & materials, coordinating with subcontractors, scheduling installation labor, closing out the project including inspections.
Install Crew Chief/Helper $695
This course prepares you to lead residential heating and air conditioning installations with precision and professionalism. You will master the company’s standardized installation procedures while learning to manage the entire project lifecycle—from on-site technical work to customer relationship management. Key focus areas include ensuring high-quality workmanship, coordinating internal resources, and maintaining accurate administrative records to ensure 100% customer satisfaction.
Truck Driver/Warehouse Supervisor $495
This role supports field crews and service operations by managing the timely delivery of materials and equipment. You will oversee daily warehouse operations, monitor staff productivity, and maintain high standards of office etiquette when communicating with management, vendors, and customers. Because company priorities can shift rapidly, the ability to multitask and delegate effectively is essential.
Office & Financial Operations Manager $695
This role is central to our daily operations, overseeing all financial and human resource functions including accounts payable, payroll, and banking. You will be responsible for reporting weekly and monthly financial performance to ensure the company’s continued growth. Beyond the numbers, you will maintain a professional office environment, facilitating clear and effective communication between our field managers (Service, Installation, and Construction), project leads, vendors, and customers.
Receptionist/Customer Care Manager $495
As the first point of contact for our company, you will serve as the “face” and “voice” of the brand, responsible for creating a welcoming environment and delivering a high-caliber customer service experience that sets the tone for our clients’ entire journey.
Human Resource Manager $695
As the HR Manager, you will lead the organization’s administrative operations and talent strategy. You will be responsible for building a high-performing team through effective recruitment and hiring practices. Additionally, you will serve as a key advisor to top executives, ensuring that human resources initiatives align with the company’s long-term strategic goals.
