Writing an employee job description is a crucial step every residential HVAC contractor should take for all positions within the Company. Job descriptions enable managers to create better job postings, set employment expectations, and become the basis for future on-the-job performance management. They help you in the hiring process by providing an awareness of expectations for employees as well as helps evaluate future performance. They act as informal contracts between each employee and the Company, specifying the services the employee will provide in consideration of the Company’s wages and incentives to the employee. Following the Appendix B –Performance-Based Job Descriptions section is an easy step-by-step action plan of getting control of employee productivity.