The purpose and need for creating a business plan are documenting, establishing, and implementing business direction for each of your service offerings. Documenting and establishing processes is often referred to as the strategic planning process. Our textbook and our implementation support program’s resulting plan provide you and your staff with a step-by-step guide to better business performance.

Working with an action plan will focus your business or career advancement efforts, unify your team or you in a single direction, and help guide you through tough business decisions or career advancement. Following the General Managers job, training track section is an easy step-by-step action plan for business transformation to best practices.